eDocTrack - Online Document Request System

Welcome to eDocTrack

Streamline your document request and tracking process with ease and efficiency.

Key Features

Online Document Request

Submit requests anytime, anywhere — no need to visit the office in person.

Real-Time Tracking

Monitor your document’s status from submission to release in real time.

GCash & Bank Payments

Pay securely and conveniently using digital payment platforms.

Secure Access

Role-based access for Admin, Registrar, Cashier, and Students ensures data protection.

How It Works

1. Submit Request

Fill out the online form, select your document type, and provide necessary details.

2. Make Payment

Pay securely through GCash, Bank Deposit, or Over-the-Counter methods.

3. Track Progress

Check the status of your request in real-time through your account dashboard.

4. Claim Document

Once ready, receive your document digitally or collect it from the registrar’s office.

Data Privacy Notice

Purpose of the Request Form

By filling out this Request Form, you agree that the information you provide will be recorded and used solely for processing requests related to the Office of the Registrar at ISU-Ilagan Campus. Your responses will not be used for any purpose other than what is necessary to fulfill the functions of this Office.

Processing of Personal Data

Your responses and personal information will be kept confidential. Apart from the details you voluntarily provide in response to the Request Form questions, no additional personal information will be collected, except for applications requiring separate physical forms. Access to your responses will be limited to authorized personnel or representatives of the Office of the Registrar and will not be shared, distributed, or disclosed to any third party.

If you have any concerns regarding the processing of your data, you may contact the Office of the Registrar at registrar.ilagan@isu.edu.ph.
For the full Data Privacy Notice of ISU-Ilagan, please visit this link.

Terms and Conditions

1. Acceptance of Terms

By accessing or using eDocTrack, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions, including our privacy practices in accordance with applicable data protection laws such as the Data Privacy Act.

2. User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, including usernames, emails, and passwords. Users must provide accurate, complete, and updated information during registration. Sharing credentials or unauthorized access to accounts is strictly prohibited.

3. Proper Use of the System

eDocTrack is intended for lawful and secure document processing. Users must not engage in activities that may compromise the system, interfere with other users, or violate applicable laws, including copyright and data protection regulations.

4. Document Submission and Processing

All documents submitted through eDocTrack must be accurate, authentic, and compliant with applicable regulations. Users are responsible for the content of their submissions. eDocTrack ensures secure handling but does not assume liability for inaccuracies in submitted documents.

5. Payments and Transactions

Users are responsible for providing accurate payment details and making timely payments for requested services. eDocTrack is not liable for errors in payment information provided by users. All financial transactions are processed securely according to industry standards.

6. Data Privacy and Protection

In compliance with the Data Privacy Act of 2012, eDocTrack collects, processes, and stores personal data solely for the purpose of providing document processing services. Users consent to the collection, storage, and processing of their data for service delivery, workflow management, reporting, and system improvement. Personal information is secured through encryption and access control measures. Users have the right to access, correct, or request deletion of their personal data in accordance with applicable data privacy laws.

7. System Availability

eDocTrack strives for uninterrupted service but does not guarantee continuous access. Scheduled maintenance or unforeseen technical issues may temporarily affect system availability.

8. Limitation of Liability

eDocTrack is not liable for direct, indirect, or consequential damages resulting from the use or inability to use the system, including but not limited to document loss, delayed processing, or unauthorized access due to user negligence.

9. Account Termination

eDocTrack reserves the right to suspend or terminate user accounts for violations of these terms, fraudulent activities, or unauthorized access attempts. Users are notified prior to termination whenever possible.

10. Amendments

These Terms and Conditions may be updated periodically to reflect changes in laws, system functionality, or policy improvements. Continued use of the system after amendments constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of the Philippines and applicable data privacy regulations, including the Data Privacy Act of 2012. Disputes arising from the use of eDocTrack shall be subject to the jurisdiction of Philippine courts.